Privacy Policy

1) Who We Are & Scope

PROOPACK, headquartered at House 90, Road 6B, Banani DOHS, Dhaka 1213, Bangladesh. This policy covers proopack.com and official channels used for business inquiries and customer support.

2) Data We Collect

• Contact & Business Details: name, company, role, email, phone, country, industry, and any message provided.
• Lead Forms: information you submit via our website forms or other opted-in channels.
• Usage Data: pages viewed, device & browser info, IP address, timestamps, and referral sources.
• Communications: emails, call notes, and sales/quote history.

3) How We Use Your Data

• Lead Qualification & Sales: respond to inquiries, provide quotes, and manage sample/PO workflows.
• Marketing: send product updates and event invitations (you can opt out anytime).
• Site Analytics & Security: improve content and protect against abuse/fraud.
• Legal & Compliance: maintain records to meet contract and regulatory obligations.

4) Legal Bases

Processing may rely on legitimate interests, contract, consent, and legal obligation, depending on the context.

5) Lead Sources & Analytics

• Leads may originate from forms, email inquiries, referrals, events, or other opted-in channels.
• Analytics may be used to measure performance and improve effectiveness; optional cookies can be controlled in your browser.
• Ad preferences and consent settings can be managed on the platforms you use.

6) Cookies & Tracking

We use essential cookies for site functionality and optional analytics/advertising cookies. You can control cookies through your browser or on-site preferences (where available). Disabling some cookies may impact features.

7) Sharing & Transfers

• Vendors: hosting, analytics, CRM/email tools, and support platforms under appropriate agreements.
• Business Partners: logistics or distribution partners if required to fulfill a request.
• Legal/Compliance: where necessary to protect rights, comply with law, or during reorganization.
• International Transfers: data may be processed in multiple countries with safeguards (e.g., SCCs or equivalents).

8) Data Retention

Data is retained as long as needed for sales, service, legal, and audit purposes. When no longer needed, data is deleted or anonymized within a reasonable period.

9) Security

Administrative, technical, and physical safeguards are applied appropriate to the sensitivity of the data. No method is 100% secure; controls are reviewed and improved regularly.

10) Your Choices & Rights

• Opt-out: unsubscribe from emails or request removal via contact@proopack.com.
• Access/Correct/Delete: request a copy, correction, or deletion of your data (subject to law).
• CCPA/CPRA (California): submit access/deletion/opt-out requests.
• GDPR (EEA/UK): where applicable, request access, rectification, erasure, restriction, portability, or object to processing; you may also lodge a complaint with your authority.

11) Children

Our services target businesses. We do not knowingly collect personal data from children. If a child has provided data, contact us for prompt removal.

12) Changes to This Policy

This policy may be updated to reflect operational, legal, or regulatory changes. The "Last Updated" date will be revised and, where required, material changes will be notified.

13) Contact

Email: contact@proopack.com
Phone: US: +1 313 788 0350 · AU: +61 490 881 552 · BD: +880 1715553339
Mailing Address: House 90, Road 6B, Banani DOHS, Dhaka 1213, Bangladesh